Uniqaus
Terms and Policies & Downloads

VIEW OUR FULL TERMS AND POLICIES HERE

Uniqaus Terms and Policies
Standard form of Agreement and General Terms

Click here to view full Standard Form Of Agreement (SOFA)

Privacy Policy

Click here to view our privacy policy.

Fair Use Policy
Click here to view our fair use policy.
Financial Hardship
Click here to view our Financial Hardship Policy.
Critical Information Summaries

CIS – NBN PLANS

CIS – NBN BUNDLES

ADSL2 + PSTN / IP VOICE BUNDLE

ADSL2 + UNLIMITED INTERNET & PSTN VOICE BUNDLE PLANS

Complaint Handling Process

Click here to view our full Complaint Handling Process

Do Not Call Policy
Click here to view our DO NOT CALL policy.
Miscellaneous Charges & Terms

Click to view our miscellaneous charges and terms.

Downloads
FFTN / Quick Equipment Set Up Guide

FFTN / How to Prepare for the nbn™

HFC / Set Up Guide (without cable)

HFC / Set Up Guide (with cable)

nbn™ Roll Out Information

Governance
National Relay & Interpreting Service

If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.

Appointment of Advocate or Authorised Representative

If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form below.

Download Appointment of Advocate form

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